Shipping policy

Cozzi Shipping Policy

Last updated: October 26, 2026

Thank you for shopping with Cozzi. This Shipping Policy outlines how orders are processed, shipped, and delivered.

Order Processing

All orders are typically processed within 1–3 business days after payment has been successfully completed.

Orders are generally not processed on weekends or public holidays.

During busy periods such as promotions, holidays, sales events, or product launches, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Times

Estimated delivery times typically range between 5–15 business days, depending on your location.

Please note that shipping times are estimates and may vary due to circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • Seasonal demand

  • Public holidays

  • Logistical or transportation disruptions

Cozzi cannot guarantee exact delivery dates once an order has been dispatched.

If we become aware of a significant delay affecting your order, we will take reasonable steps to inform you and provide appropriate assistance.

Nothing in this section limits any delivery rights available under applicable consumer protection laws.

Shipping Costs

Cozzi may offer free shipping on certain products, orders, or during promotional periods.

If shipping charges apply to your order, they will be clearly displayed during checkout before payment is completed.

Shipping fees are generally non-refundable once an order has been dispatched, except where otherwise required by applicable law.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take approximately 24–72 hours to appear after the shipment has been processed by the carrier.

This delay is normal and does not necessarily mean that your order has not been shipped.

If you have not received tracking information within a reasonable timeframe after your order has been processed, please contact our support team.

Email: support@shopcozzi.com

Where Is My Order?

After your order has been shipped, the tracking link provided in your shipping confirmation email is the best way to follow the progress of your delivery.

Tracking information may take some time to update as shipping carriers process and scan packages throughout their network.

If your tracking page shows no updates immediately after shipment, this is generally normal and should update as the package progresses through the carrier's network.

If you require assistance locating your order, please contact our support team.

Shipping Delays

While we work hard to deliver orders within the estimated timeframe, occasional delays can occur due to circumstances outside our reasonable control.

These may include:

  • Customs inspections

  • Courier or carrier delays

  • Transportation disruptions

  • Severe weather

  • Peak shipping seasons

  • Public holidays

  • Unexpected logistical disruptions

If your order appears to be delayed beyond the expected delivery timeframe, please contact our support team.

We will assist you in investigating the shipment and determining the appropriate next steps.

Where a delay affects your rights under applicable consumer protection laws, Cozzi will provide any remedies required by law.

Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address and contact information are entered correctly and completely at checkout.

Cozzi is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.

If you notice an error in your shipping information, please contact us as soon as possible at:

support@shopcozzi.com

If an order has already been processed, fulfilled, or shipped, we may not be able to change the shipping address.

Additional shipping costs resulting from incorrect customer-provided information may be the responsibility of the customer where permitted by law.

Lost or Delayed Shipments

If your order appears to be lost or significantly delayed in transit, please contact our support team.

We will work with the applicable shipping carrier or fulfilment partner to investigate the shipment and determine the appropriate next steps.

Customers may be asked to provide their order number and other information reasonably necessary to assist with the investigation.

Where an order is confirmed lost in transit, Cozzi will provide an appropriate resolution in accordance with applicable consumer protection laws, which may include a replacement or refund.

Delivered Packages

If tracking information confirms that your package has been delivered but you cannot locate it, please check:

  • Around the delivery location

  • With other members of your household

  • With neighbours, where appropriate

  • Any designated safe-drop locations

  • With building management or reception, if applicable

You should also contact the shipping carrier directly to request further delivery information.

Please contact Cozzi support if you continue to experience issues, and our team will assist where reasonably possible.

Cozzi is not responsible for packages lost or stolen after confirmed delivery where responsibility can lawfully be excluded.

A confirmed delivery status does not automatically remove any rights or remedies available under applicable consumer protection laws.

Multiple Shipments

In some cases, orders containing multiple items may be shipped separately depending on product availability, fulfilment location, or warehouse availability.

If your order is divided into multiple shipments, you may receive separate tracking numbers for each shipment.

Receiving one item before another does not necessarily mean that part of your order is missing.

Where reasonably possible, we will provide tracking information for each shipment.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, GST, brokerage fees, or other charges may apply depending on the destination country's laws and regulations.

Unless otherwise stated at checkout, these charges are determined by the relevant local authorities and may be the responsibility of the customer.

Cozzi does not control customs processing times or charges imposed independently by customs authorities, governments, shipping carriers, or other third parties.

Customers are responsible for complying with any applicable import requirements in their destination country.

Any applicable charges will be disclosed where required by law.

Order Changes and Cancellations

If you need to change or cancel your order, please contact our support team as soon as possible.

Email: support@shopcozzi.com

We will make reasonable efforts to accommodate your request. However, once an order has entered fulfilment or has been shipped, we may be unable to modify or cancel it.

Any eligible refunds will be handled in accordance with our Refund & Returns Policy and applicable consumer protection laws.

Consumer Protection Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

United States Customers

Customers purchasing from the United States retain any mandatory rights and protections provided under applicable federal and state consumer protection laws.

Where required by applicable law, customers will be provided with appropriate information, cancellation options, or refunds in circumstances involving shipping delays, unavailable products, or orders that cannot be fulfilled.

Our shipping estimates and policies do not override these protections.

Australian Customers

Australian customers retain their rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

Nothing in this policy excludes, restricts, or modifies statutory rights relating to:

  • Delivery of goods

  • Consumer guarantees

  • Goods that are not supplied within a reasonable time

  • Products that fail to meet applicable legal requirements

  • Refunds, replacements, or other remedies required by law

Any benefits provided under our Shipping Policy are in addition to rights available under applicable consumer law.

Contact Us

If you have any questions regarding your order, tracking information, delivery, or shipping, please contact our support team.

Business Name: Cozzi

Website: https://shopcozzi.com

Email: support@shopcozzi.com

Country: Australia

© 2026 Cozzi. All rights reserved.