Privacy policy

Cozzi Privacy Policy

Last updated: October 26, 2026

Cozzi operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Cozzi is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through our Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with our Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including payment card information, transaction details, payment methods, payment confirmations, and other payment-related information.
Account information, including your username, password, preferences, and account settings.
Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications with us, including information you provide when contacting Cozzi through customer support or other communication channels.
Device information, including details about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you interact with, navigate, and use our website and Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit our website, place an order, contact our support team, or otherwise provide information to us.
Automatically through our Services, including information collected from your device, browser, cookies, and similar technologies.
From our service providers, including companies that provide technology, payment processing, fulfilment, shipping, analytics, and customer support services.
From our business partners and other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with Cozzi and our Services, we may use your personal information for the following purposes.

Provide, Tailor, and Improve Our Services

We use your personal information to provide and improve our Services, including to:

Process payments and transactions
Fulfil and ship customer orders
Manage returns, refunds, and exchanges
Create and manage customer accounts
Remember preferences and products of interest
Send order confirmations, shipping notifications, and transaction updates
Provide customer support
Enable customer reviews
Improve website functionality and the shopping experience
Recommend products relevant to your interests or previous purchases

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional emails, advertisements, and other marketing communications where permitted by applicable law.

We may also use information about your interactions with our website to display advertisements for Cozzi products or services on other websites and advertising platforms, including Meta, Facebook, Instagram, and other advertising networks.

This may include information about products you have viewed, added to your cart, or purchased.

Where required by applicable law, we will obtain consent or provide the appropriate controls for advertising cookies and similar tracking technologies.

Security and Fraud Prevention

We use personal information to:

Authenticate customer accounts
Protect customer transactions
Detect and investigate potentially fraudulent or illegal activity
Prevent unauthorized access to our Services
Maintain website and payment security
Protect our customers, business, and service providers

If you create an account, you are responsible for maintaining the confidentiality of your account credentials.

We recommend that you do not share your password or other account access information with anyone else.

Communicating With You

We use your personal information to respond to inquiries, provide customer support, communicate regarding orders, and maintain our business relationship with you.

Legal Reasons

We may use or disclose personal information where reasonably necessary to:

Comply with applicable laws and regulations
Respond to valid legal processes or government requests
Investigate fraud or violations of our policies
Protect our legal rights
Resolve disputes or legal proceedings
Enforce our Terms of Service and other applicable policies

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

These circumstances may include:

Shopify and service providers, including companies that assist with website hosting, payment processing, order fulfilment, shipping, customer service, analytics, and cloud storage.
Advertising and marketing partners, including platforms that help us deliver advertisements and promotional communications for Cozzi.
Shipping and fulfilment partners, including third-party suppliers and logistics providers responsible for processing and delivering orders.
Third parties you authorize, including where you direct us to share information or consent to its disclosure.
Business affiliates, where applicable.
Business transactions, including mergers, acquisitions, restructuring, financing, or the sale of business assets.
Legal and regulatory authorities, where disclosure is necessary to comply with applicable law, legal processes, or valid government requests.

We do not disclose personal information for purposes unrelated to our business operations except where permitted or required by applicable law.

Relationship With Shopify

Our Services are hosted by Shopify, which collects and processes certain personal information relating to your access to and use of our website.

Information submitted through the Cozzi store may be transmitted to Shopify and relevant third-party service providers, including providers located outside your country of residence.

Shopify may process personal information to operate, maintain, improve, and secure its services.

We may also use Shopify features that incorporate information obtained from customer interactions with our store and other participating merchants.

In some circumstances, Shopify may be responsible for certain processing activities and for responding to privacy requests relating to information it independently controls.

For more information, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Tracking Technologies

Cozzi and our service providers may use cookies, pixels, and similar technologies to operate and improve our website.

These technologies may be used to:

Maintain website functionality
Remember shopping-cart contents and preferences
Understand how visitors use our website
Measure website traffic and performance
Improve the customer experience
Measure advertising performance
Display relevant advertisements where permitted by law

Some cookies are necessary for the website to function, while others may be used for analytics or advertising purposes.

Where required by applicable law, customers will be provided with appropriate consent options or controls for non-essential tracking technologies.

You may also manage certain cookie preferences through your browser settings.

Disabling cookies may affect the functionality of certain website features.

Third-Party Websites and Links

Our Services may contain links to websites, applications, or online platforms operated by third parties.

If you follow links to websites that are not owned or controlled by Cozzi, we encourage you to review their privacy policies, security practices, and applicable terms.

We are not responsible for the privacy or security practices of third-party websites or platforms, including the accuracy or reliability of their content.

Information you provide through public or semi-public third-party platforms, including social media platforms, may be visible to other users.

The inclusion of a third-party link does not constitute an endorsement of that platform or its operators.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or guardian and believe that a child has provided Cozzi with their personal information, please contact us so that we can review and address your request.

We do not knowingly sell or share, as those terms may be defined under applicable privacy laws, the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Cozzi takes reasonable measures to protect the personal information we collect and process.

However, no security measures are completely secure or impenetrable, and we cannot guarantee absolute protection against unauthorized access, disclosure, or misuse.

Information transmitted over the internet or through other electronic communication channels may also be exposed to security risks.

We recommend avoiding unsecured communication channels when sharing sensitive or confidential information.

We retain personal information only for as long as reasonably necessary for purposes such as:

Processing and managing orders
Providing customer support
Maintaining customer accounts
Meeting legal and regulatory obligations
Resolving disputes
Preventing fraud
Enforcing applicable agreements and policies

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights are subject to applicable laws, exceptions, and limitations.

Right to Access or Know

You may have the right to request access to personal information that Cozzi holds about you.

Right to Delete

You may have the right to request that we delete certain personal information we maintain about you, subject to legal retention requirements and applicable exceptions.

Right to Correct

You may have the right to request the correction of inaccurate or incomplete personal information.

Right to Data Portability

You may have the right to receive a copy of certain personal information and, where applicable, request that it be transferred to another provider.

Advertising and Privacy Choices

Depending on your location, you may have additional rights to opt out of certain uses or disclosures of personal information for targeted advertising or activities defined as selling or sharing personal information under applicable law.

Where required, we will provide mechanisms for exercising these rights.

Managing Communication Preferences

We may send promotional emails and other marketing communications in accordance with applicable laws, including the Australian Spam Act 2003 and relevant laws in the countries where we operate.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our marketing communications.

Even if you opt out of promotional communications, we may still send transactional or service-related messages, including order confirmations, shipping updates, refund notifications, and customer support communications.

United States Privacy Rights

Customers residing in the United States may have additional privacy rights under applicable federal and state laws.

Depending on your state of residence and the laws applicable to Cozzi, these may include rights to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain personal information
Obtain a portable copy of eligible information
Opt out of certain targeted advertising activities
Opt out of activities defined as selling or sharing personal information under applicable law
Appeal certain decisions regarding privacy requests, where required

We will review and respond to eligible requests in accordance with applicable legal requirements.

We will not unlawfully discriminate against customers for exercising their privacy rights.

UK and European Economic Area Rights

If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable privacy and data protection laws.

These may include:

Right of Access: Request access to personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of certain personal information.
Right to Restrict Processing: Request that we limit certain uses of your information.
Right to Object: Object to certain types of personal information processing.
Right to Data Portability: Request a copy of certain personal information in a portable format.
Right to Withdraw Consent: Where processing relies on consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may exercise applicable rights by contacting us using the details below.

Exercising Your Privacy Rights

To exercise any applicable privacy rights, please contact:

support@shopcozzi.com

We may need to verify your identity before processing certain requests, where permitted or required by law.

Where legally permitted, you may authorize another person to submit a privacy request on your behalf.

We may require reasonable evidence of that authorization.

We will respond to valid requests within the timeframes required by applicable law.

Complaints

If you have concerns about how Cozzi collects, uses, stores, or discloses your personal information, please contact our support team.

Email: support@shopcozzi.com

We will review your concerns and attempt to resolve them appropriately.

Depending on your location, you may also have the right to submit a complaint to the relevant privacy or data protection authority.

In Australia, where applicable, privacy complaints may be referred to the Office of the Australian Information Commissioner (OAIC).

Customers in other jurisdictions may have rights to contact their applicable local privacy or data protection authority.

International Transfers

Cozzi operates from Australia and may work with technology providers, fulfilment partners, payment processors, marketing platforms, and other service providers located in different countries.

As a result, your personal information may be transferred, stored, or processed outside the country in which you reside.

Where required by applicable law, we will implement appropriate safeguards or recognized transfer mechanisms to protect personal information transferred internationally.

For transfers outside the European Economic Area or United Kingdom, these safeguards may include the European Commission's Standard Contractual Clauses or equivalent mechanisms recognized under applicable UK law, where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, Services, technology, legal obligations, or privacy practices.

When changes are made, we may publish the updated Privacy Policy on our website and revise the "Last updated" date.

Where required by applicable law, we will provide additional notice regarding material changes.

We encourage customers to review this Privacy Policy periodically.

Governing Jurisdiction

Cozzi operates from Australia.

Our handling of personal information is subject to applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

Additional privacy and data protection laws may apply depending on where our customers are located and where our Services are offered.

Nothing in this Privacy Policy is intended to exclude or restrict privacy rights that cannot lawfully be excluded.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Business Name: Cozzi

Website: https://shopcozzi.com